Privacy Policy

Gender Surgery - Instituto Dr. Jesús Lago

In accordance with the provisions of Regulation (EU) 2016/679, of April 27, relating to the protection of natural persons with regard to the processing of personal data and the free movement of this data (hereinafter, RGPD) we inform you:

Responsible
Clínica 3 de Mayo S.L.
Purpose
Management of requests for information that are made through the website or email in order to provide them with the information that you request about our products and services.
Legitimation
Express consent of the user through the selection of the check box for sending the form where he verifies his consent.
Pre-contractual measures in the case of requests for a quote or other information in relation to our products and services.
Addressees
There is no planned transfer of data, except legal obligation.
Rights
You can exercise the rights of access, rectification, deletion, opposition, portability and withdrawal of consent of your personal data at the email address administracion@institutojesuslago.com.
Origin
The interested party.

Who is responsible for the processing of your data?

Social denomination:
Clínica 3 de Mayo S.L.
Registered office
Calle Apodaca, 4, 28004, Madrid, España
CIF:
B83091363
Email:
administracion@institutojesuslago.com

For what purpose do we process your personal data?

Your personal data will only be used for the following purposes:

- Management of information requests that are made through the website or email in order to provide them with information about our products and services.

- Pre-contractual management in the event that you request a quote.

What is the legitimacy for the treatment of your personal data?

Express consent of the user through the selection of the check box for sending the form where he verifies his consent.

Pre-contractual measures in the case of requests for a quote or other information in relation to our products and services.

How long will I keep your personal data?

The personal data you provide will be kept as long as our contractual or commercial relationship is maintained. However, from the date of the termination of our contractual or commercial relationship, your data will be kept:

- One year those derived from internet connections with our website, email and voice phone calls, instant messaging, SMS or MMS.

How have I obtained your personal data?

The data obtained has not been provided by you.

To which recipients will your personal data be communicated?

There is no planned transfer of data, except legal obligation.

What are your rights when you provide me with your personal data?

Any interested party may request the exercise of the following rights:

Right of access:
The interested party will have the right to obtain confirmation of whether or not personal data concerning him is being processed.
Right of rectification:
The interested party will have the right to obtain the rectification of inaccurate personal data that concerns him or incomplete.
Right of withdrawal:
The interested party will have the right to obtain the deletion of personal data that concerns him when personal data is no longer necessary in relation to the purposes for which they were collected or otherwise processed.
Right of limitation:
You can request the limitation of the processing of your personal data, in which case you would only keep them for the exercise or defense of claims.
Right to the portability of your data:
Therefore, you can request that your automated personal data be assigned or transferred to any other company that you indicate to us in a structured, intelligible and automated format.
Right to withdraw consent:
You will have the right to withdraw consent at any time, without affecting the legality of the treatment based on consent before its withdrawal.
Opposition right:
The interested party will have the right to object to the processing of their data.

How can you exercise these rights?

We make the forms where you can exercise these rights available to us upon request. You can request us in the mail administracion@institutojesuslago.com indicating the right you want to exercise and we will send you the corresponding form.

The exercise of the rights must be carried out by means of a communication addressed to the email administracion@institutojesuslago.com or at the registered office Calle Apodaca, 4, 28004, Madrid, España.

Who can exercise the rights?

The rights of the interested parties are very personal, therefore, they will be exercised by the owner of the data, duly accrediting their identity (for this, the DNI or equivalent will be requested).

It may also be exercised through legal representation, in which case, in addition to the identity card of the interested party or equivalent, it will be necessary to provide a valid ID and document certifying the representation of the third party.

What will be our obligation when exercising any of the rights?

The person responsible for the treatment must answer the request that is addressed in any case, regardless of whether or not the personal data of the person affected or interested in their treatments appears.

In the event that the request does not meet the specified requirements, the person responsible for the file must request that they be corrected.

The data controller will respond to requests within one month of receiving the request. Said period may be extended for another two months if necessary, taking into account the complexity and the number of requests. The person in charge will inform the interested party of any of these extensions within one month of receiving the request, indicating the reasons for the delay.

Right of complaint to the supervisory authority

You may request the protection of rights that have not been duly attended to by the Spanish Data Protection Agency. Either through the electronic headquarters of its web portal (www.agpd.es), or by writing to your postal address (C / Jorge Juan, 6, 28001-Madrid).

What information do we collect?

In general, you can use the Website without providing any personal information.

We have several sections on our website in which there are forms for the collection of personal data that are necessary to provide the services that you request. When you send us any of these forms requesting information, the user guarantees the authenticity, accuracy and veracity of all the information you provide us, committing to keep the personal data you provide updated so that they respond, at all times, to your actual situation. The User will be solely responsible for false or inaccurate statements and the damages that they may cause.

The personal data we collect are: Name, email and telephone.

What steps do we take to keep your information secure?

We apply reasonable technical and physical measures to protect the information we collect through the Website.

Data protection in social networks

We use Facebook and Twitter accounts to report on our activities and interact with our followers. By becoming a follower of ours, you consent to the processing of personal data that is available on your profile, exclusively for this purpose and only in the Facebook and twitter environment, in accordance with their use and privacy policies.

You can exercise the rights of access, rectification, deletion, limitation, portability of data, withdrawal of consent and opposition at the address administracion@institutojesuslago.com. We will attend to your requests within the framework and with the limitations derived from the operating rules established by Facebook and twitter.

The best professionals for your peace of mind

The Jesus Lago Institute team is made up of highly experienced and qualified doctors and healthcare personnel and has an Outpatient Surgery Support Center with state-of-the-art equipment for monitoring their patients.
IMPORTANT: The information contained in this web is only for guidance and general purposes. In no case is it intend to replace a personal consultation where your particular case is evaluated and where an accurate diagnosis will be obtained. If you wish, you can request a consultation without any commitment to evaluate your case. We are concerned that the provided information is the correct one for you. If you don't understand any word or explanation, please don't hesitate to contact us.
Last update / September 7, 2020
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